Can I purchase the gems / charms separately?

Absolutely! To purchase charms separately or to have a new charm added to your existing piece simply call the customer service department to place your order.

1-866-936-SPARKLE (7727)

What forms of payment are accepted?

For United States customers that are shipping to United States destinations, we accept Visa, Mastercard, American Express, and Discover.

Personal checks and money orders are also accepted, however, in this case orders must be placed by phone and orders will be fulfilled once payment is received.

Checks should be mailed to:

SPARKLEMOM

Payment Processing

300 Carlsbad Village Drive

Suite 108A #231

Carlsbad, CA 92008

Payment for international orders is by credit card only.

Delivery / How quickly will I receive my order?

Most items are shipped within 24 hours. Custom set earrings, rings and pendants are typically shipped within 5 business days.

Standard shipping is USPS - 2 day priority mail

Expedited service is available on select items. Call for details.

International shipping: International shipping must be processed by phone. Rates will be quoted at the time of order.

What is the Return Policy?

Our goal at SPARKLEMOM is to delight each and every one of our customers. With the exception of our custom set birthstone pieces as well as our stamped and engraved items, our products may be returned or exchanged within 30 days of purchase. Pending inspection, a refund or credit will be issued for the value of the item including taxes. Shipping and handling charges are non-refundable. Due to their personalized nature, our custom set birthstone pieces and stamped and engraved items are non-refundable / non-exchangeable. These include any items in which the gemstones are custom set within the piece as specified per the order, including our mother’s pendants, traditional and customizable right-hand rings and gemstone earrings. If you have any questions with these terms please contact customer service before placing your order. 1-866-936-SPARKLE(7727) or customerserivce @ sparklemom . com

If an item is worn, scratched, or otherwise damaged we reserve the right to refuse the refund.

Returns can be mailed to:

SPARKLEMOM

Returns Dept

300 Carlsbad Village Dr.

Suite 108A #231

Carlsbad, CA 92008

For your protection, you must insure the package for the value of the item enclosed. Please include your name, address, telephone number, e-mail address and reason for your return.